REFUND POLICY

Thank you for choosing dqonvwq.shop. We hope every customer is satisfied with their purchase. If you are not satisfied with the received item, you can apply for a return according to the following policy:

1. Return Period

dqonvwq.shop offers a 30-day return period.

You can contact us to apply for a return within 30 days of receiving the item.

Return requests submitted after the return period may not be processed.

2. Return Policy for Opened Items

We support returns where the return conditions are met.

Even if the item has been opened, customers can still contact us to apply for a return as long as the item is in reasonable condition.

Please note:

Items should be kept as intact as possible;
We recommend retaining the item’s packaging, labels, and related accessories;
Returned items must meet the relevant return requirements.

We will determine the return processing method based on the actual situation.

3. Return Request Process

To return an item, please follow these steps:

Contact the dqonvwq.shop customer service team;
Provide your order number, purchase email address, and reason for return;
Wait for customer service to confirm the return request;
Send the item back according to the return information provided by customer service;
We will process the refund after receiving and inspecting the returned item.

Returning items without contacting customer service for confirmation may affect the return processing progress.

4. Return Address

Address:

Different orders may have different processing addresses, please do not send items without confirmation.

5. Refund Processing Time

After receiving and inspecting the returned item, we will process the refund within a reasonable time.

Refund Processing Time: 3 days

The exact arrival time of the refund may vary depending on your payment method or bank processing speed.

6. Return Fee Explanation

Except for product quality issues or order errors, the customer may be responsible for any related shipping costs incurred for returns.

If you receive the wrong item or the item has quality issues, please contact us promptly, and we will assist in resolving the problem.

7. Circumstances Not Meeting Return Conditions

Returns may not be accepted in the following situations:

The item is visibly damaged or its resale is affected by human error;
The item is missing important accessories;
The return period has exceeded 30 days;
The item has been returned without confirmation from customer service.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Phone:
Email:

Thank you for your understanding and support. dqonvwq.shop will continue to provide you with high-quality clothing products and a satisfactory shopping experience.